Udchalo Booking Credit Note Frequently Asked Questions
Question: What happens if money has been deducted from my account, but the ticket has not been issued?
Answer: In this case, you are issued a credit note equivalent to the amount that has been deducted from your account. The amount in the credit note can be used for future flight bookings via udChalo.
Question: What is credit note? How do I avail my credit note amount?
Answer: A credit note is the amount instantly credited to you in case of booking failures. You will receive an email to your registered email address with the link to view your credit amount and credit note code. Once you open the link you are taken to the page of your credit note details. To avail, apply your credit note code during checkout for your next booking.
Question: Can I get my credit note amount refunded to my bank account?
Answer: Yes, you may click on the credit note link sent to you on your registered email address and click on the refund button. The refund will take a minimum of 6 working days.
Question: What if my credit note amount does not match the cost of the flight I am currently trying to book?
Answer: In case your booking amount is MORE than your credit note amount, avail the credit note amount and pay the balance online. In case your booking amount is LESS than your credit note amount, the balance will remain in the credit note for your future payments/refunds.