Requirements from pensioners are the first pension to his / her account by bank
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAVA PLACE,
CPAO / IT & Tech / Simplification / 2016-17 / 11Vol-VI / 18
Subject: – Requirements from pensioners are the first pension to his / her account by bank.
Attention is invited to CPAO’s OM No.CPAO / Tech / Simplification / 2014-15 / 52 dated- 28.05.2014 whereby it was informed of all related that the pension was activated their first payment of pension. It was also informed that the payment of excess of over / over payment of pension was made to PPO. Inspite of these instructions, banks used to insist on the first payment of pension Consequently, CPAO had issued instructions vide OM No. CPAO / Tech / Life Certificate / 2014-15 / 99-175 dated-28.07.2014 that the bank should not insist on the pension of the first credit of pension. They were also advised to identify the pensioner with reference to information already available with bank received through KYC at the time of opening of bank account. The above instructions were reiterated by 0M No. CPAO / Tech / Bank Performance / 2014-15 / 45 dated-02.06.2016.
However. It has been observed that banks are still insisting on the pensioners of completing the formalities like submission of life certificate, letter of undertaking and certificate of non-employment to credit their first payment and other dues to their pension account resulting in inconvenience to the pensioners. Very simple purpose of simplifying the pension process
In view of the above, Heads of CPPCs and Heads of Government Business divisions of all banks are advised to ensure that the instructions issued by CPAO are followed by CPPCs and paying branches and pensioners to any inconvenience.
This issues with the approval of competent authority
Sr. Accounts Officer (IT & Tech)