Mechanism for redressal of grievances related to GPF Accounts
Controller of Defence Accounts (Central Command)
Cariappa Road, Cantt.,
Lucknow, pin code – 226 002
Office Phone No.0522-2451547
Office Fax No.0522-2451993
The Officer in charge
AAO (CC) Allahabad
AAO (CC) Kanpur
All AOGEs/AAO GEs, All LAOs/RAOs
All Pay sections in MO, store Audit Section
Sub: Mechanism for redressal of grievances related to GPF Accounts.
Ref: HQrs office letter No.FC/14502/Genera matters dated 14.03.2016.
please refer to HQrs letter cited under reference (Copy enclosed) wherein it is mentioned that competent authority while reviewing a specific case relating to a GPF grievances has observed that even in those cases where due action has been taken by concerned office, the petioner is not informed with adequate/appropriate information of the action taken on the grievance. This results in further affravation of the grievance of the petitioner leading to avoidable representation/correspondence.
It is therefore advised that grievance pertaining to GPF settlement, discrepencies etc. must be dealt on priority and action be taken on them in a time bound manner to settle the grievances.
The petioner should be informed appropriately with the action taken on the petition along with point to point reply of the grievances.
Please acknowledge receipt.
Sr. Account/Officer (Funds)